Last updated 31 July 2026
Terms of service
These terms cover a gym’s subscription to Fullrack. They are written to be read, not to be survived.
1. What you get
A Fullrack deployment for your gym: your own site, your own database, your own branding, and every feature in the product. Nothing in the product as it stands today is held back for a higher plan, and we are not going to move a feature you already use behind a bigger number later. If we ever build something genuinely separate — a different product, an integration somebody else charges us for — we may price it separately, and you will be told before it exists rather than after. Staff accounts are unlimited on every plan.
Setup is a one-off £199. That covers branding the app, importing your member list, connecting your Stripe account and configuring your class types, membership tiers and cancellation policy with you.
2. Price and plan
| Members | Per month |
|---|---|
| Up to 50 | £79 |
| Up to 100 | £139 |
| Up to 200 | £249 |
| Over 200 | Quoted on your member count |
Prices are per gym site. “Members” means active member accounts — archived and erased members do not count.
If you grow past your band we will tell you, and the new price starts the following month. We do not backdate. If you shrink, tell us and the price comes down the same way.
We may change list prices, but not yours mid-term: any increase applies from the month after we have given you 60 days’ notice, and you can leave instead.
3. Billing and cancellation
Billing is monthly in advance and monthly rolling. Give us one month’s notice by email to cancel — no form, no retention call. You keep the service for the month you have paid for.
We can suspend an account that is more than 30 days overdue, after telling you. If it reaches 60 days overdue we can end the agreement, again after telling you, and section 5 still applies — your export is still free and your data is still kept for 30 days. We will not delete anything without asking you first.
4. Your members’ money
Members pay you, through your own Stripe account. Fullrack never holds, routes or takes a percentage of that money, and Stripe’s own fees are between you and Stripe. Nothing in these terms gives us any claim over your revenue.
5. Your data
Your data is yours. Specifically: you can see all of it, you can export the entire database as a single file at any time from inside the app — including on the day you leave, at no charge — and you can tell us to delete it. Our licence to it goes exactly as far as running the service for you and no further. We do not sell it, mine it, or train anything on it.
Because you can take that export, please do. Take a full export at least once a month and keep it somewhere that is not us. It takes one tap, and it is the difference between an incident that costs you an afternoon and one that costs you your member list.
After you cancel we keep your data for 30 days so you can change your mind or pull a late export, then delete it. Ask us and we will delete it sooner.
Your gym is the data controller for your members’ personal data. We are your processor, on the terms in the data processing addendum, which forms part of this agreement.
6. What we owe you
We will keep the service running with reasonable skill and care, take a daily backup, and fix things that break. We do not promise a specific uptime percentage, because we would rather not promise something we have not measured over a long enough period to stand behind. If that changes, this clause changes with it.
Support is by email, and we aim to reply within one working day. Updates to the product you are already paying for are included, and there is no fee to move between the bands in section 2.
7. What you owe us
Keep your staff logins to your staff. Tell your members what you do with their data, and give us instructions that are lawful — section 11 of the data processing addendum sets out what that means in practice. Take your monthly export. Don’t use Fullrack to break the law.
8. Who owns what
We own Fullrack — the software, the design, the exercise library, the code behind your deployment, and anything we build for it in future. You get a licence to use it: non-exclusive, non-transferable, for your own gym, for as long as you are paying for it. That licence covers your staff and your members using the app in the ordinary way.
You own your side: your name, your logo, your colours, your content and your data. You give us permission to use your brand assets for the one purpose of putting them into your app, and to name you as a customer only if you have said yes.
Fullrack is white-labelled, which means your members see your gym and not us — that is the point of it. It does not mean the software becomes yours. Don’t resell it, sub-licence it, rebrand it as a product of your own, or copy it. If you want to resell Fullrack to other gyms, ask; there is a version of that conversation that works for both of us.
9. What we do not promise
Section 6 is the promise: reasonable skill and care. It stands, and so does the term to the same effect that section 13 of the Supply of Goods and Services Act 1982 implies — we are not taking that back here.
Beyond it, the service is provided as it is. We do not promise that it will suit a particular purpose you have in mind, or that it is of satisfactory quality in the abstract, and so far as the law allows we exclude the terms sections 3 and 4 of that Act would otherwise imply about description, quality and fitness for purpose. If you need Fullrack to do something specific, ask before you sign rather than after — that is what the walkthrough is for.
10. If something goes wrong because of you
You cover us for claims that come out of your side of the line: your own unlawful processing of member data, a member list you imported that was not yours to import, inaccurate data you put in, and claims by your members arising from how you ran your gym. That means the reasonable costs and any award we end up paying because of it. We will tell you promptly about any such claim, let you take charge of defending it, and not settle it behind your back.
This is not a trapdoor. It covers your conduct, not ours — if the problem is our software or our security, section 11 is the clause that applies, not this one.
11. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
Otherwise, our total liability in any 12-month period is capped at the greater of the fees you paid us in that period or £25,000. Neither of us is liable to the other for loss of profit, revenue or business opportunity, or for loss or corruption of data — except that the data exclusion does not apply where the loss is caused by our breach of the data processing addendum or our failure to take the daily backup we promise in section 6, and it applies only to the extent the loss would have been avoided by the monthly export you agreed to take in section 5.
Data protection is the risk that actually matters here, so it gets its own, higher cap. For claims arising out of a personal data breach or our breach of the data processing addendum, our liability is capped at £[LIMIT], being the limit of our cyber insurance, and that cap sits above and separately from the one in the paragraph before it.
We carry professional indemnity and cyber liability insurance, currently at £[LIMIT], and we will send you the certificate if you ask. We keep it in force for as long as you are a customer and for six years after.
12. Ending it
Either of us can end this agreement on one month’s notice. Either of us can end it immediately if the other commits a material breach and does not fix it within 14 days of being asked. We can also end it for non-payment as described in section 3.
13. Things outside our control
Neither of us is in breach for failing to do something because of an event genuinely outside our control — a Netlify or Stripe outage, a failure of the internet at large, fire, flood, industrial action, war, or a change in the law that makes something impossible. We will tell you what has happened and what we are doing about it. If it lasts more than 30 days, either of us can end the agreement and you pay nothing for the part of the month you did not get.
14. Changing these terms
Section 2 says how prices change. This is how the words change. We may update these terms and the data processing addendum — to fix something, to describe a new feature honestly, or because the law moves — by giving you 30 days’ notice by email. If a change is genuinely bad for you and you would rather not accept it, tell us before it takes effect and you can end the agreement without penalty on the day it would have applied. Carrying on using Fullrack after that date means you have accepted it.
Changes that only correct a typo, or that are required by law with no room for either of us to move, take effect straight away and we will tell you when they do.
15. Notices and the rest
Notices are by email: to you at the address of your main admin account, and to us at tom@scarecrowinnovations.com. An email is given the working day after it is sent. Anything this agreement says must be in writing, email satisfies.
You may not transfer this agreement without our consent, which we will not withhold unreasonably — selling your gym as a going concern is exactly the case where we will say yes. We may transfer it to anyone who takes over Fullrack.
These terms and the data processing addendum are the whole agreement between us, and they replace anything said before them, including anything on the website. Nobody is relying on a statement that is not written down here — though nothing in this paragraph limits liability for fraud or fraudulent misrepresentation. Nobody other than you and us has any right to enforce any of this under the Contracts (Rights of Third Parties) Act 1999. If a court decides one clause does not work, the rest still does.
16. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.